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NuTona Skincare

Returns & Refunds Policy

Your Satisfaction, Our Priority

We want you to feel confident in every NuTona purchase. This policy explains our process for returns, exchanges, and refunds—so you know exactly what to expect if something isn’t quite right.

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Nutona Oxygen Facials Rejuvenated Results
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Effective Date: 17/06/2025

We want you to love your NuTone products. If for any reason you're not completely satisfied, we’re here to help.

1. Returns Eligibility

You may return products within 14 days of receiving your order, provided that:

  • The item is unopened, unused, and in its original packaging

  • You contact us within 14 days of delivery to request a return

  • The return is received by us within 14 days of your request being accepted

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We cannot accept returns of opened, used, or unsealed skincare products due to hygiene and safety reasons, unless the item is faulty.

2. How to Request a Return

To initiate a return:

  1. Email us at info@nutone.co.uk with your:

    • Order number

    • Product(s) you wish to return

    • Reason for return

  2. Once approved, we’ll provide return instructions and the return address.

  3. Package the item(s) securely and send it to us using a tracked delivery method. Return shipping costs are your responsibility, unless the item is faulty or incorrect.

3. Refunds

  • Refunds will be processed to your original payment method within 7 working days of receiving your return.

  • We’ll notify you by email once your return has been received and your refund issued.

  • Original shipping costs are non-refundable, unless the item was incorrect or faulty.

If your order arrives damaged, faulty, or you receive the wrong item:

  • Please contact us within 48 hours of delivery with:

    • Your order number

    • Photos of the issue

We will either send a replacement or offer a full refund, including any delivery charges.

4. Faulty or Incorrect Items

For hygiene and safety, we do not accept returns on:

  • Used or opened skincare products

  • Items without their original packaging

  • Sale or promotional items (unless faulty)

5. Non-Returnable Items

Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations or Consumer Rights Act.

If you need help understanding your rights, please contact us or visit the UK government’s consumer guidance at https://www.gov.uk/consumer-protection-rights.

6. Your Rights

Questions about returns? Reach out to our support team:

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NuTone
Email: info@nutona.co.uk

7. Contact Us

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NuTona Aesthetics

NuTona supports skincare professionals with advanced, clean formulations designed for visible results across all skin types, tones, and concerns.

NuTona Aesthetics

NuTona supports skincare professionals with advanced, clean formulations designed for visible results across all skin types, tones, and concerns.

NuTona Skincare

NuTone is a modern skincare brand rooted in simplicity, clarity, and care. We create thoughtfully formulated products that support healthy, radiant skin — without the noise. Powered by purpose, guided by science, made for real skin.

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